Refund policy

Currently, we are accepting orders in the US and Canada only.

All transactions are final. No refunds will be accepted after parcels are shipped, including undeliverable ones. If you are making a request for a redelivery, you must pay any additional fees incurred.

To be eligible for a refund, your item(s) must not have been shipped yet. You’ll also need the receipt or proof of purchase. 

To start a refund, you can contact us at ketleyallison@gmail.com. Cancellations and refunds will include a deduction of 5% for processing fees, as the processing parties (eg: Paypal) retain these fees.

You can always contact us for any questions at ketleyallison@gmail.com.

Damages and issues
Shipping includes full insurance. All issues with damaged or lost parcels must be dealt with via the shipping provider (UPS)

Refunds
We will notify you and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your refund, please contact us at ketleyallison@gmail.com.